Title: Assistant Manager - IT Service Delivery & Sourcing
Mumbai, IN
About Us
Tata International Limited is a leading trading and distribution company that has served the industry for over six decades, exemplifying its core values of Pioneering, Integrity, Excellence, Unity and Responsibility. We have our footprints in over 29 countries across the globe operating in diversified verticals from trading and distribution to manufacturing and retail, which offers our employees a dynamic environment rich in opportunities. Guided by the common threads of Tata Code of Conduct, we foster a collaborative and inclusive work environment that encourages personal and professional growth thus laying a strong foundation for creating a world-class organization where employees are respected and motivated to contribute to sustainable development.
Job Purpose
To provide IT infrastructure support for Tata International
Key Responsibilities
- Responsible for installation and configuration of hardware and software
- Hands on Active Directory experience (created and managed large AD setups) and MD Office
- Delivery of first level technical support and will be responsible to maintain maximum availability of application IT systems
- Managing and monitoring network connectivity and providing first level support and troubleshooting to all hardware and network related problems
- Co-ordinate with application and infrastructure vendors for timely resolutions
- Responsible for maintenance and book keeping of all IT Assets
- Managing data backups
- Managing communication and collaboration of technologies
- Vendor SLA management as per the role
- Provide technical support to users over e-mail and phone
Educational Qualifications
- Engineering or Science Graduate in Computers
- Microsoft Certified Systems Engineer (MCSE) or CISCO Certified professional
- ITIL Certification (Desirable but not essential)
Desired Profile (Experience)
- 4-5 years in managing mid to large size enterprises managing servers, desktops, printers etc.
- Familiarity with new technologies, network and infrastructure
- Ability to work independently
- Knowledge of SQL 2008/2012 installation, database creation, SQL backup etc.
- Knowledge of ITIL and ISO 27000 driven processes will be an added advantage
Industry Preference
NA