Title:  Junior Executive - Warranty

About Us

Tata International Limited is a leading trading and distribution company that has served the industry for over six decades, exemplifying its core values of Pioneering, Integrity, Excellence, Unity and Responsibility. We have our footprints in over 29 countries across the globe operating in diversified verticals from trading and distribution to manufacturing and retail, which offers our employees a dynamic environment rich in opportunities. Guided by the common threads of Tata Code of Conduct, we foster a collaborative and inclusive work environment that encourages personal and professional growth thus laying a strong foundation for creating a world-class organization where employees are respected and motivated to contribute to sustainable development.

Job Purpose

The job holder shall update Job Card, posting and split billing for warranty jobs and following other related processes through the ERP.

Key Responsibilities

• Real time claims updating into the WOW system.
• New vehicle registration on WOW system within two working days of sale.
• Records and keeps safe special tools room and ensures all tools are always available.
• Prepares warranty analyses and Complete Investigation Report in a timely manner.
• Prepares daily, weekly, and monthly warranty reports.
• Assists the Service Advisor in updating vehicles status to customers, sending quotations, keeps job cards along with all documents; based on Key Performance Indictor sheet and Job Description
• Warranty claim processing, job card updates, split billing, and timely updates in the WOW system, essential for ensuring efficient warranty operations and customer satisfaction.
• Compliance with warranty policies, timely claim submissions, coordination with the workshop and parts teams, and regular monitoring of pending warranty claims is essential.

Supervise & authorize tasks as directed by Manager

Educational Qualifications

• A BSc in Mechanical Engineering, Auto Mobile or related field.
• ICT Literate 

Desired Profile (Experience)

• 4 years’ experience in a Warranty role, Customer Management is essential;
• Excellent experience in automobile especially in commercial vehicles segment; Extensive knowledge of motor mechanics;
• Team player; Result oriented and should hold a valid driving permit.
• Should be of high integrity and professional.

Industry Preference

Auto Industry