Title:  Assistant Manager - Collections

About Us

Tata International Limited is a leading trading and distribution company that has served the industry for over six decades, exemplifying its core values of Pioneering, Integrity, Excellence, Unity and Responsibility. We have our footprints in over 29 countries across the globe operating in diversified verticals from trading and distribution to manufacturing and retail, which offers our employees a dynamic environment rich in opportunities. Guided by the common threads of Tata Code of Conduct, we foster a collaborative and inclusive work environment that encourages personal and professional growth thus laying a strong foundation for creating a world-class organization where employees are respected and motivated to contribute to sustainable development.

Job Purpose

The employee is responsible for overseeing and managing the collections department. The primary focus of their role is to ensure the efficient and effective collection of outstanding debts owed to the company.

Key Responsibilities

Monitors collection processes and operations; Tracks the rate of success of the entire process, trains new employees and hold training reviews for established employees Identify problem accounts and provide regular updates of receivables to management Based on the Monthly Aging, collections letters are to be sent to all customers with balances that are over 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of serve legal notice if payment is not received within ten business days. Handles complaints or difficult calls, Makes sure employees comply with company policies when contacting individuals and other companies to collect past due balances that they owe Monitors call reports to make sure collectors are making enough phone contacts each day Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective Identify accounts requiring collection agency or legal action and coordinate collections. Researches and locates missing information that is needed for the staff to perform their jobs at optimum levels Timely reporting of debtor performance report, daily and monthly reports and use analytical skills to improve and monitor collection

Supervise & authorize tasks as directed by Manager

Educational Qualifications

Commerce or Finance Graduate

Desired Profile (Experience)

Between 10-8 years of experience Must have detailed knowledge of country. Relationship with related Co(bank ,debt collection,, Insurance) preferred Must have strong negotiation and persuasion skills Must have excellent verbal and written communication skills. Must have excellent communication and inter-personal skills Sound knowledge of local language /English and must have excellent computer skills Must have good critical thinking skills and exercise sound judgment. Must have experience working with Banks/NBFC

Industry Preference

Bank/NBFC